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Privacy Policy

Privacy Policy

1. Introduction

AYBIZA ("we," "us," or "our") is committed to protecting the privacy of our clients and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data protection laws, including the GDPR and relevant US privacy regulations.

2. Information We Collect

We collect personal information directly from you during our interactions, which may include:

  • Contact Information: Name, email address, phone number, and company details.
  • Communication Data: Records of our correspondence and communications.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide and manage our AI-powered inbound phone system and related services.
  • Communication: To respond to inquiries, provide support, and share updates about our services.
  • Marketing: To inform you about new services, offers, or events that may interest you.

4. Legal Basis for Processing

Our processing of your personal information is based on:

  • Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and conducting marketing activities, provided these interests are not overridden by your rights.
  • Consent: Where required by law, we will obtain your consent before processing your personal information for specific purposes.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We use third-party services such as AI voice providers, Make.com, Twilio, ChatGPT, and Google Drive to deliver our services. These providers process your data on our behalf and are contractually obligated to protect your information.
  • Legal Obligations: We may disclose your information to comply with legal obligations or respond to lawful requests from public authorities.

6. International Data Transfers

As we operate from Spain and serve clients in the UK and US, your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are determined based on the nature of the information and the purposes of processing.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information under certain conditions.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Request transfer of your information to another organization or directly to you.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@aybiza.com. We will respond to your request in accordance with applicable data protection laws.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

10. Cookies and Tracking Technologies

We do not use cookies or similar tracking technologies on our platform. However, third-party services we utilize may use such technologies. We recommend reviewing their privacy policies for information on their data collection practices.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Spain. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.