Can an AI agent answer the questions customers ask every day?

Yes. An AI agent can answer the questions you hear every day, by phone and in the chat on your website. It answers from your own knowledge. When a question is outside its limits, it asks a person.

Most businesses hear the same few questions again and again. Do you cover my area? Are you open on Saturday? What does a visit include? Can I move my booking? Each one is easy. Together, they pull your team away from the job in front of them.

Where the answers come from

Your AI agent answers from the knowledge you give it. That can include pages from your own website, which you can import. You can add what is not online yet, like your service area or what to bring to a visit.

If you allow it, and the caller confirms who they are, the AI agent can also read their record. Then it can answer questions about their own account. Did you get my request? Is my ticket still open?

Where it answers

The same AI agent can answer the phone and the chat on your website. The chat widget fits on any site. It answers at any hour and in more than one language.

What changes for your team

• Fewer calls go to voicemail while your team is busy.
• Nobody stops a job to say what your hours are.
• Each answer is written into the customer’s record, so nobody has to ask twice.
• Questions that need a person arrive with the record attached.

What it should leave to a person

Some questions need a person. A refund. An upset customer. A price you have not set. Tell your AI agent where its job ends.

Each AI agent has its own limits. When a job is outside them, it asks a person and shows them the record. You choose which actions need your yes first.

How to start

Write down the questions you hear most. Give your AI agent the answers, or point it at the pages that hold them.

Test it by voice or text in your browser before anyone else talks to it. A browser test costs no credits on a standard model and never reaches a customer. Read what it said and fix any answer that is off.

Once the first set of questions is right, add the next set.